Conference Topics
The Innovation Institute for Fan Experience will host an international conference, “Innovative Changes Driving the Fan Experience in the Sports & Entertainment Industry”, May 24-26, 2022, at Caesars Palace, Las Vegas. The focus of the conference is to explore ways to create conditions for success to help sports and entertainment organizations complete their mission, achieve their objectives, and build resilience by focusing on:
Fan Engagement & Behavior
Taking a "FANCENTRIC" Approach to Sports & Entertainment events
- Meet fan's expectations with innovative technology for an immersive experience
- Understand the ways our industry engages with fans & transform your guest experience by re-evaluating amenities and menu options
- Learn de-escalation tactics in dealing with fan behavior
- Connect with our "Ask the Fans" panel and get your questions about engagement answered by real fans
New Approaches To Health, Safety, & Security
Changes to Safety, Health, Risk/Threat Management, and vulnerability profiles for venues & Events
- Transitioning from COVID-19 restrictions into new, innovative operations
- Data driven decision-making in operations and security to monitor threats and vulnerabilities of live events
- Mitigation strategies to address Risks, Threats, Vulnerabilities
- Enhancing Collaborative Partnerships and Updating Policies and Procedures
The Post-Pandemic Workforce
Recruiting, Hiring, Training, and Retaining people after COVID-19
- The difference between the new workforce and it's new expectations vs. old models that no longer work
- Recruit, train, and retain your professional and operational workforce
- Enabling workers to develop new skills for in-demand roles and upward professional mobility
- Provide workers greater opportunities to develop transferable, highly marketable skills
New Business Models
Innovations To The Sports & Entertainment Business Model
- New venues and arenas are being made with sports teams are investing $10 billion in stadiums by 2030
- The evolving business model and rise of multi-use developments
- Emerging opportunities for growth and investment (betting, eSports, fan districts, amenities, and cryptocurrency)
- A "changing world" and its connection to innovation, creativity, and growth
Get the Conference Brochure
Today’s fans expect a truly immersive, connected, and social experience that starts with the spectator journey the moment they leave their home and ends when they return home. This fan experience is affected by every aspect of the venue’s environment, from tailgating areas with amenities, health safety monitoring, professional security, clean and sanitary restrooms, ease of movement, activities on the concourse, the comfort and accessibility of seating, and the on-site hospitality properties. This new paradigm requires a realignment of technology, business models, people, and processes to drive new value for organizations and their customers and workforce to effectively compete in an ever-changing digital economy.