Conference Topics

The Innovation Institute for Fan Experience will host an international conference, “Innovative Changes Driving the Fan Experience in the Sports & Entertainment Industry”, May 24-26, 2022, at Caesars Palace, Las Vegas. The focus of the conference is to explore ways to create conditions for success to help sports and entertainment organizations complete their mission, achieve their objectives, and build resilience by focusing on:

Fan Engagement & Behavior

Taking a "FANCENTRIC" Approach to Sports & Entertainment events

New Approaches To Health, Safety, & Security

Changes to Safety, Health, Risk/Threat Management, and vulnerability profiles for venues & Events

The Post-Pandemic Workforce

Recruiting, Hiring, Training, and Retaining people after COVID-19

New Business Models

Innovations To The Sports & Entertainment Business Model

Get the Conference Brochure

Today’s fans expect a truly immersive, connected, and social experience that starts with the spectator journey the moment they leave their home and ends when they return home. This fan experience is affected by every aspect of the venue’s environment, from tailgating areas with amenities, health safety monitoring, professional security, clean and sanitary restrooms, ease of movement, activities on the concourse, the comfort and accessibility of seating, and the on-site hospitality properties. This new paradigm requires a realignment of technology, business models, people, and processes to drive new value for organizations and their customers and workforce to effectively compete in an ever-changing digital economy.