Why Attend?
It’s about the Fan Experience!
You have been to conferences that focus on safety and security of venues, events, and perhaps even spectators. But this conference places the fan at the center of your health, safety, security, and service operations before, during, and after each event.
- Have you critically thought about your operations through the entire journey of the fan? How do you communicate with them to convince them to buy a ticket? To bring their family and friends?
- How do your fans travel to the event? How do you communicate with your fans while en-route and when they arrive at the venue? How do you enhance each fans’ experience with parking, walking to the venue from their transport areas, and guiding them to the gate that is most convenient for them?
- While they are in the venue, how do you help them through security and health checks and then find their way to their seats, the least busy concessions, and the most accessible lavatories and other services they may need? How do they know what your health, safety, and security policies are and the fan code of conduct? How do fans communicate with you when they need assistance or need to report something?
- What have you done to familiarize yourself with the fans’ desires, health, and other needs? How do make an event a SPECTACLE that forms great memories and entices the fans to return?
- How do you make their departure safe and convenient? What are you doing to gather information from the fans to learn from their experience so that you can make the next one even better?
Join the sports and entertainment leaders who are already asking these questions and making the BOLD CHANGES the future requires and fans expect. Don’t miss this valuable opportunity to glean wisdom from the collective knowledge of experts and advanced practitioners from across critical business functions in the sports & entertainment industry.
Topics will include
- The Fancentric Experience
- Joining Today’s Fan on Their Journey
- Communicating with Today’s Fans
- Transitioning Operations from pandemic to endemic
- Where’s My Workforce?
- Building Your Resilient Workforce
- Generating Revenue in a World of Sportsbooks and Entertainment Apps
- Generating Revenue in a World of Sportsbooks and Entertainment Apps
- Using Data Analytics to Power Smart Decisions that Drive Operations, Marketing, Health, Safety, Security, and Services
- Technology is a Force Multiplier
- Touchless Technology for Health, Safety, Security, and Services
- Old and New - Considerations to Combat Today’s Threats and Vulnerabilities
Register today to reserve your spot
Reasons to attend
1. What do you really know about the Fan Experience?
2. Join the sports and entertainment thought leaders and advanced practitioners who are already making the BOLD CHANGES the future requires and fans expect.
3. Learn from the keynote speakers whose knowledge and experience in implementing BOLD CHANGES provide insights on how you can successfully navigate from the pandemic to the future.
4. Gain perspective from industry thought leaders and subject matter experts from the entire sports & entertainment international ecosystem.
5. Join cutting edge panel discussions on FANCENTRIC topics from leading subject matter experts, senior level executives, practitioners, and stakeholders.
6. Participate in informative breakout sessions with experts in their field who are prepared to share their insights, tactics, techniques, and tools of the trade.
7. Critically assess your plans to implement the BOLD CHANGES the future requires and the fans demand.
8. Engage with expert solution providers in the Exhibit Hall on the latest industry solutions and force multipliers.
9. Glean actionable lessons learned, innovative strategies and solutions from subject matter experts and advanced practitioners.
10. Enjoy the networking opportunities, significant audience participation and input, and discussion and Q&A with executive level professionals, stakeholders, and subject matter experts.